How Midway ISD Streamlined Complex Summer Camp Operations with Hometown
Managing athletics and summer programs for a school district as large as Midway ISD (MISD) is no easy feat. The challenge lies not just in organizing the programs but in handling the logistical complexities that come with them—registrations, managing discounts, and transitioning services to digital platforms. The team at MISD Athletics was spending countless hours juggling these tasks, leaving little time to focus on the programs themselves. Enter Hometown: a user-friendly, customer-centric platform that helped MISD Athletics overcome these hurdles, saving time and simplifying operations. The Challenge: Managing Summer Programs Was Overwhelming MISD Athletics faced a significant challenge when it came to managing their summer camps. With hundreds of participants, the process of handling registrations, ensuring correct pricing (including discounts for certain attendees), and managing payments manually was cumbersome. The athletic office spent a large amount of time: Coordinating registrations: With manual processes, errors and inefficiencies were inevitable. Managing discounts: Ensuring the right attendees received discounted pricing added an extra layer of complexity. Transitioning services online: Moving from traditional methods to a digital platform was daunting, requiring a partner who could ensure a smooth transition. These tasks weren’t just time-consuming; they also diverted focus from what mattered most—providing exceptional experiences for students and families. The Solution: Simplified Operations with Hometown Understanding the need for a streamlined solution, MISD Athletics turned to Hometown. The platform wasn’t just a tool—it was a comprehensive solution designed to tackle their biggest operational challenges head-on. Here’s how Hometown addressed the key pain points: 1. Enhanced Registration Management Hometown’s intuitive platform simplified the registration process. It allowed MISD Athletics to move all registrations online, eliminating manual paperwork and reducing the risk of clerical errors. 2. Simplified Discounts One of the biggest hurdles was applying discount codes for specific attendees. Hometown’s customizable platform made this process simple and easy. Each attendee can easily apply their unique code during registration, ensuring accurate pricing without additional manual work. And creating the best experience for their community. 3. Seamless Shift to Digital Ticketing Making the switch from manual processes to a digital ticketing platform can feel daunting, but Hometown’s dependable support team made the transition smooth and straightforward. With responsive guidance at every step, the MISD team felt confident and well-supported throughout the journey. “The obvious thing I love about Hometown is the service. The staff is always very friendly, helpful and attentive.” – Brad Shelton, Athletic Director I Midway ISD The Results: More Time to Focus on Students Thanks to Hometown, MISD Athletics transformed their summer program operations. The platform significantly reduced the workload on the athletic office, freeing up time and energy for other priorities: Reduced administrative burden: Automating registrations and discount management saved hours of manual work. Improved accuracy: No more errors in registrations or pricing. Enhanced focus: With logistics handled by Hometown, the team could concentrate on improving programs and delivering top-notch experiences for students and families. A Partner, Not Just a Platform Hometown went beyond providing a platform—it became a true partner for MISD Athletics. Whether it was through their user-friendly technology or their attentive customer service, Hometown delivered solutions that worked. “Hometown meets all of our needs, and their support ensures every transition or idea we bring to them is successful. They’ve truly taken the stress out of managing our programs.” – Brad Shelton, Athletic Director I Midway ISD Simplify, Streamline, and Succeed with Hometown For MISD Athletics, Hometown proved to be the perfect solution to solve their biggest challenges. From streamlining summer camp management to simplifying discount applications, the platform transformed MISD operations and allowed their staff to focus on what matters most: their students and community. If your school district is facing similar challenges with registrations, program management, or transitioning to digital services, Hometown offers a proven solution. Join the growing number of schools and organizations, like MISD Athletics, that trust Hometown to simplify operations and deliver results. What can Hometown do for your program?
A Day in the Life of a Customer Success Manager: Helping Schools Overcome Challenges & Prepare for a Winning Season
As the excitement of a new sports season builds, schools across the country are preparing to welcome fans, boost event sales, and create unforgettable community experiences. But what happens behind the scenes to make it all run smoothly? That’s where Hometown’s Customer Success Managers step in, ensuring every detail is covered so your fan experience goes off without a hitch. Proactive Planning & Outreach: Getting Ahead of The Game Our CSM’s day starts with a cup of coffee and a deep dive into upcoming school events. Using Hometown’s advanced ticketing dashboards, they work with Athletic Directors and Athletic Secretaries to ensure digital sales are on track and seat maps are optimized for maximum attendance. Proactive communication is the secret to their success. By identifying and addressing potential challenges early, they ensure every school is fully prepared before the first whistle blows, creating a seamless event experience for fans and staff alike. Potential Challenges: Low pre-sale ticket numbers affecting event attendance Confusion around digital ticketing processes for event fans Last-minute changes to event schedules or venue layouts Inefficient fan entry due to improper ticket scanning or setup Miscommunication between event staff on seating or ticketing logistics With strategic planning and support, our CSMs give schools the tools they need to host successful events every time. Support & Troubleshooting: Your Go-To Resource When it comes to using Hometown’s platform, our CSMs are there every step of the way. They ensure school staff feel confident scanning tickets, managing refunds, and promoting sales to their community. Need help at the last minute? No problem. When you have a question about integrating ticketing on their website, a CSM quickly hops on a call, offering step-by-step guidance. The result? Fans can find and purchase tickets easily, ensuring no one misses the action. Game Day Preparedness: Ready For Kick-Off As game time nears, our CSMs . They check in with schools hosting events that evening, make sure scanning devices are charged, ticket links are live, and that their staff feels ready to handle the crowd. If any last-minute hiccups arise, CSMs are on-call to provide real-time support, ensuring fans have a smooth entry experience and schools can focus on delivering the big event. “Working directly with educators and administrators is more than just a job — it’s a meaningful opportunity to support K-12 students in experiencing memorable in-person events that enrich their education.” – Lydia Larson, Senior Client Success Manager | Hometown Optimization & Success: Turning Data Into Wins Once the season wraps up, the work doesn’t stop. Our CSMs analyze event data to ensure schools are meeting their goals. They analyze event data to ensure schools are meeting their goals, such as increasing attendance and boosting revenue. Ultimately, their focus is on helping schools improve fan satisfaction and achieve their objectives. Simply put, their goal is to help schools achieve long-term success. They identify growth opportunities and implement small but effective changes to drive even better results next season. Why Hometown Box Office Out: A Partner You Can Count On A Customer Success Manager’s goal is simple: to help schools deliver a seamless experience for athletes, coaches, and fans. By being proactive, responsive, and committed to their success, they ensure every sports season starts on a winning note. “My favorite part of this role is building strong, lasting relationships with the districts I work with. The most rewarding partnerships are the ones where clients become friends, united by a shared commitment to student success and community engagement.” – Lydia Larson, Senior Client Success Manager | Hometown Lydia Larson – Senior Client Success Manager Texas at a Hometown Football Event
How Perry Service Learning Program Revolutionized Fundraising with Schoolfundr
Perry Service Learning (PSL) of Perry High School has been empowering students to address community needs and advocate for justice since 2004. But like many service learning programs, PSL faced challenges when it came to fundraising. Balancing professionalism, simplicity, and impactful results felt like a daunting task—until they discovered Schoolfundr, a platform designed to make fundraising effective and stress-free. Here’s how PSL transformed their fundraising approach with Schoolfundr and achieved incredible success. The Challenge: Fundraising That Fell Short For years, PSL relied on traditional fundraising tools to support its mission of integrating service with education. However, these platforms had significant drawbacks. Emails sent by students didn’t convey the professional image the program wanted, and the overall experience felt impersonal to donors. “Emails from students just didn’t feel polished or professional. On top of that, the limited customer support made it frustrating when we ran into issues.” – Allison Trentanelli, Teacher | Perry Service Learning Like many programs, PSL struggled with tools that didn’t meet their needs, resulting in missed opportunities and general dissatisfaction. The Solution: Enter Schoolfundr Everything changed when PSL adopted Schoolfundr, a platform specifically designed to simplify fundraising while creating a professional, engaging experience for donors. A Polished Donor Experience One of the most impactful changes PSL noticed was the transformation in how their fundraising efforts were presented to donors. “Our Schoolfundr page is both professional and personal, with customized pages for each student,” – Allison Trentanelli, Teacher | Perry Service Learning Instead of clunky emails and uninspiring links, donors were greeted with polished, inviting pages that encouraged meaningful contributions. Exceptional Customer Support Another key benefit was the hands-on support from the Schoolfundr team. “Schoolfundr’s customer service is unmatched. They were quick to respond to emails and made launching our campaigns completely stress-free.” – Allison Trentanelli, Teacher | Perry Service Learning This level of support gave the PSL team the confidence to run smooth, effective campaigns without worrying about technical glitches or unanswered questions. Keeping Funds in the Community What truly set Schoolfundr apart was its financial model. Unlike other platforms, Schoolfundr allows organizations to keep 97% of the funds raised. “This was huge for us. It means more resources can go toward supporting our service projects and community partners.” – Allison Trentanelli, Teacher | Perry Service Learning By reducing platform fees, PSL was able to channel more funding directly into initiatives like education reform, poverty awareness, and environmental efforts—all areas of focus in their curriculum. The Results: Fundraising Made Simple and Impactful Switching to Schoolfundr didn’t just improve PSL’s fundraising—it completely transformed it. “Schoolfundr made fundraising easier, more professional, and more effective than we ever imagined. We were able to focus our energy on our students and the community instead of struggling with outdated tools.” – Allison Trentanelli, Teacher | Perry Service Learning The results speak for themselves. PSL saw stronger donor engagement, improved financial outcomes, and an overall smoother experience for everyone involved. Could Schoolfundr Work for Your Program? For service learning programs like Perry Service Learning Program, fundraising is critical to their mission of fostering responsible, active citizens. But traditional tools can hold organizations back. With its easy-to-use design, outstanding customer support, and low fees, Schoolfundr proved to be a game-changer for PSL’s fundraising efforts. Their success story is a testament to how the right tools can elevate a program’s impact and help build a better community. If your program struggles with outdated fundraising methods, it’s time to consider Schoolfundr. Join the many schools and organizations already transforming their fundraising—and their communities—with this innovative platform.
